Service Policy
Last updated: June 9, 2025
1. Service Overview
At Cycle Shop 24, we are committed to providing exceptional service for all your cycling needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.
2. Customer Support Services
2.1 Contact Methods
- Email: ask@cycleshop24.com
- Phone: +1 (613) 722-8273
- Address: 305 Roger Rd, Ottawa, ON K1H 5C3, Canada
2.2 Support Hours
Our customer support team is available:
- Monday to Friday: 9:00 AM - 7:00 PM EST
- Saturday: 10:00 AM - 6:00 PM EST
- Sunday: 11:00 AM - 5:00 PM EST
3. Bicycle Repair Services
3.1 Available Services
- Complete bike tune-ups
- Brake system maintenance
- Gear system adjustments
- Wheel truing and alignment
- Frame repairs and alignments
- Component upgrades
- Electric bike servicing
3.2 Service Timeframes
Standard service times:
- Basic tune-up: 1-2 business days
- Comprehensive service: 3-5 business days
- Major repairs: 5-7 business days
- Custom modifications: 7-14 business days
4. Warranty Services
4.1 Standard Warranty
All new bikes purchased from Cycle Shop 24 include:
- 30-day satisfaction guarantee
- 1-year warranty against manufacturing defects
- Free initial tune-up within first 3 months
- Lifetime frame warranty (original owner)
4.2 Extended Warranty
Optional extended warranty services include:
- 3-year comprehensive protection plan
- Priority service scheduling
- Free annual maintenance
- 50% discount on labor charges
5. Professional Services
5.1 Bike Fitting
- Basic fit assessment
- Professional bike fitting
- Custom adjustment services
- Performance optimization
5.2 Training Services
- Maintenance workshops
- Riding technique classes
- Safety training
- Group ride organization
6. Service Pricing
6.1 Assessment Fees
- Basic assessment: Free
- Comprehensive inspection: $45
- Expert consultation: $75
6.2 Service Packages
- Basic tune-up: $79
- Standard service: $149
- Premium overhaul: $249
- Custom work: Quoted per project
7. Quality Assurance
Our commitment to quality includes:
- Certified technicians
- Quality testing of all repairs
- Detailed service documentation
- Post-service follow-up
- Satisfaction guarantee
8. Service Requests
8.1 Booking Process
- Contact our service department
- Describe service needed
- Receive preliminary assessment
- Schedule service appointment
- Approve service quote
8.2 Required Information
- Bike make and model
- Purchase date and location
- Service history
- Current issues
- Preferred service timeline
9. Service Guarantees
We stand behind our services with:
- 90-day warranty on repairs
- Satisfaction guarantee
- Price match on comparable services
- Professional workmanship
- Genuine parts and materials
10. Policy Updates
Cycle Shop 24 reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.
For questions about our Service Policy, please contact our customer support team.