Shipping Policy

Last updated: June 9, 2025

Delivery Service

At Cycle Shop 24, we provide fast and reliable shipping services across Canada. Our shipping operations run Monday through Friday, ensuring your cycling equipment reaches you in perfect condition.

Shipping Coverage

  • Free shipping on all orders within Ottawa
  • Competitive rates for shipping across Canada
  • International shipping available to select countries

Delivery Times

  • Ottawa local delivery: 1-2 business days
  • Ontario & Quebec: 2-4 business days
  • Other Canadian provinces: 4-7 business days
  • Remote areas: May require additional 2-3 business days

Note: Delivery times are estimates and may vary during peak seasons or adverse weather conditions.

Shipping Costs

  • Free shipping on orders over $500 within Ontario and Quebec
  • Ottawa local delivery: Free
  • Ontario & Quebec: Starting from $29.99
  • Other provinces: Starting from $49.99
  • Remote areas: Additional charges may apply

Order Processing

  • Orders are processed within 24-48 hours
  • Processing time excludes weekends and holidays
  • Large items (complete bikes) may require additional processing time
  • You will receive a tracking number once your order ships

Shipping Partners

We work with trusted Canadian shipping partners including:

  • Canada Post
  • Purolator
  • FedEx

Special Handling

Certain items require special handling:

  • Complete bikes require partial disassembly for safe shipping
  • Oversized items may incur additional shipping charges
  • Fragile items receive extra packaging protection

Order Tracking

Track your order status:

  • Tracking information is emailed once your order ships
  • Real-time tracking updates available through carrier websites
  • Customer service available for tracking assistance

Delivery Guidelines

  • Signature required for deliveries over $500
  • Alternative delivery instructions can be specified during checkout
  • Residential and business addresses accepted
  • P.O. Box delivery available for select items

Contact Information

For shipping inquiries:

  • Email: ask@cycleshop24.com
  • Phone: +1 (613) 722-8273
  • Address: 305 Roger Rd, Ottawa, ON K1H 5C3, Canada